Normally, when you download RealOne Player, the software will begin to install automatically. However, if it does not, search for the install file on your computer. If this does not resolve the issue, see the "Troubleshooting" section below for more information.

All versions use the same file to install the player. The file is named RealOnePlayer.exe. There is no MacIntosh version at this time.

1. Visit www.real.com.
2. Choose the RealOne Player version you want: the free RealOne Player or the free Trial version; the Trial version will convert to a pay subscription after 14 days.
3. Download the install file; it should run automatically. If it does not, search for a file named RealOnePlayer.exe.

1. Click the Windows Start button, then select Search, then choose For Files or Folders.
2. Type RealOnePlayer.exe in the box labeled Search for Files or Folders named.
3. Click the Search Now button. If the file is on your computer, Windows will show it in the Search Results panel. If the file is not found, download it again.
4. Double-click the file to run it; the program will guide you through the installation

If you are not able to locate the file on your computer, clear the temporary Internet files, reset your browser security settings, and quit other open programs. Then try to download RealOne Player again.

  To delete temporary Internet files and reset security settings:

1. Click the Windows Start button, point to Settings, point to Control Panel, and then click Internet Options.
2. On the General tab, click Delete Files, and then click OK.
3. Click the Security tab.
4. Click the Default Level button.

Remember to quit all programs before you try to download again using your Web browser.

	For information: wlap@umich.edu
Last modified: Thursday, 10-Jul-2003 13:43:41 EDT